Contact Information:
We may be contacted by e-mail at or by post at:

Jack and Jillaroo,
42 Nelson Road,

These terms and conditions apply to all sales of goods by us whether through this website or by telephone, to the exclusion of any other terms and conditions sought to be applied. No variation to these terms shall be binding unless agreed in writing by us.

Product Disclaimer:
All our items are handmade and therefore no two are identical.  Each and every item is unique, unless stated otherwise.  That being said, please note that the product you order will vary slightly from the one pictured online.  Our goal at Jack and Jillaroo is to deliver a quality handmade product every time – not a carbon copy.

Price and Payment:
All our prices include VAT, where applicable, but exclude Postage & Packaging unless stated

We reserve the right to change prices, goods, descriptions and specifications of goods at any time other than after we have accepted your order.

We accept online payment via paypal checkout or credit card.

Security Policy:
All orders made through this website or by telephone are subject to acceptance by us as set out below.

Goods will be despatched when we are in receipt of cleared funds in accordance with our Despatch provisions.

The price of goods ordered will be the price quoted unless an error has occurred in such quote. We of course make every effort to ensure that such errors do not occur but in the unlikely event of a price quoted being inaccurate, we will inform you as soon as possible and ask whether you wish to reconfirm your order at the correct or cancel the order and, if payment has already been made, receive a refund.

We aim to despatch your goods to you within five working days of receipt of your order (subject to receipt of cleared funds).

We will send you (usually by e-mail) a Despatch Notice at the time the goods are sent to you giving an estimated date of delivery. All dates quoted for delivery are approximate only and we shall not be liable for any delay beyond the estimated delivery date whatever the cause of such delay.

It is the sending of this Despatch Notice which constitutes acceptance of your order for the purposes of creating a contract between us.

Whilst we make every effort to ensure all items displayed on our website are in stock, occasionally an item will not be immediately available. In this event, if we are unable to despatch the item within five working days, we will endeavour to contact you with an estimated delivery date at which point you will be free to cancel that part of the order which cannot be fulfilled or fulfilled within our usual delivery period.

In the event that an item ordered is unavailable or becomes unavailable before your order is fulfilled, we shall advise you as soon as possible and treat the order as having been cancelled. Where an order is cancelled or treated as cancelled and payment has already been made, any monies paid will be refunded. We accept no liability as a result of any item ordered not being immediately available or unavailable beyond refunding any monies paid in respect thereof.

If you would like to confirm we have a particular item in stock before placing an order, please e-mail us on

Privacy and Cookie:

Please see our Privacy and Cookie Policy here.

Disclaimers and limitation of liability: 
We make every effort to ensure that the description of the products on this website, including pictures, resemble, as far as possible the actual product available for purchase but colour representation in particular may differ slightly from the actual product supplied and descriptions of weights and dimensions should be regarded as approximate.

We reserve the right to withdraw goods from this website at any time without liability.

You must ensure that the information you supply when submitting your order is correct. We cannot accept responsibility for non-delivery or offer any refund where you have given us inaccurate or incomplete information.

Our website contains links to third party websites. We do not control these websites and take no responsibility for, nor accept any liability arising from your use of such links or third party websites, including any reliance on information contained on such third party websites, their content, data policies, security or otherwise and give no assurances, warranties or otherwise in respect of the same;

Jack and Jillaroo makes every effort to ensure that our website is free from defects and viruses but we cannot guarantee this. You therefore use this website at your own risk.

Our liability under these terms and conditions or otherwise arising from the supply of goods or orders placed by you is limited (to the full extent possible by law) to the price you have paid for the goods purchased and delivery costs you have paid. Except in the case of personal injury or death caused by our negligence, we shall not be liable for any loss or damage of whatever nature and howsoever caused, whether of a direct, indirect or consequential nature, loss of profits or any other type of loss or damage, beyond the price of goods you have paid and their associated delivery costs.

Nothing in these terms and conditions affects your statutory rights.

The products sold on are provided for private and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the site or any products or services purchased from

Jack and Jillaroo strives to give you the best possible service and hopes you will be very happy with the quality of your purchases. However, if for any reason you are not happy with your purchase please contact us at: and we will contact you within three working days.

Jack and Jillaroo reserve the right to vary theses terms and conditions, including price at any time in our absolute discretion.

All information on this website including images and descriptions are copyright works belonging to Jack and Jillaroo Limited or in certain circumstances third parties with whom we have a relationship and must not be reproduced without our express consent.

Jack and Jillaroo is a trading name belonging to Asolon UK Ltd a company incorporated in England with limited liability.